Refund and Return Policy
Last updated: [Date]
Thank you for shopping with [Your Store Name]. We strive to ensure your complete satisfaction with your purchase. If you are not fully satisfied, we are here to assist you.
Returns and Refunds
-
Returns are accepted within 14 days from the date the order is received.
-
Items must be returned in new, unused, and unaltered condition, including the original packaging and all accessories.
-
A valid proof of purchase (receipt or order confirmation) is required.
-
Refunds will be issued using the original payment method.
-
Return shipping costs are the responsibility of the customer unless otherwise agreed.
Non-Returnable Items
-
Customized or personalized items (e.g., engraved jewelry).
-
Sale or clearance items marked as “final sale.”
-
Items damaged due to misuse or negligence.
Exchanges
-
Exchanges are allowed within 14 days of receipt, provided the item is in resalable condition.
-
If the replacement item is of higher value, the customer must pay the price difference.
Return Process
-
Contact our customer service at [email address] or [phone number] to initiate the return.
-
Pack the item securely in its original packaging.
-
Ship the item to [store address] using a trackable shipping method.
-
Once received and inspected, we will notify you of the return status.
Legal Warranty
In accordance with European consumer law, you are entitled to a 2-year legal warranty on products purchased. If the product is defective or not as described, you have the right to repair, replacement, or refund regardless of this return policy.